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Customer news

Recent customer service announcements are listed here.  

If you have any questions please contact the Customer Helpline at or on 020 7440 0299.


Packaging service announcement: Packaging submissions to go digital-only


In response to customer feedback, the BBFC introduced online submissions for VPRC (packaging) works in January. Using the extranet, the service allows you to create an online packaging submission form and to upload a PDF copy of the sleeve for approval.This has several benefits:

Theatrical service announcement: Theatrical bookings & certificates to go digital-only


In response to feedback from our customers, we would like to announce two service improvements that will be introduced on 8 October 2012. Submitting Theatrical Works Following a successful trial period, online bookings will become mandatory and we will no longer accept paper submission forms. All...

New Policy For Classifying IMAX Digital Works


The BBFC is pleased to announce a new policy for classifying Imax Digital works which further reduces industry costs for our Theatrical customers.From today (Tuesday 8th May 2012), the policy which has been agreed with the Film Distributors Association, is as follows; New policy for classifying...

BBFC Introduces Fast-Track Service for Cinema Submissions


I am pleased to announce a new service to our Film customers for cinema releases. Pre-Booking Express (PBE) is a fast track classification process for film submissions which enables you to get a category decision within 24 hours. The service will go live on Monday 13th February 2012.

BBFC Introduces Digital Packaging Submissions


The BBFC is pleased to announce a new digital process for VPRC (packaging) submissions. From Monday 6th February 2012, customers will be able to submit packaging via their Extranet account by completing an online packaging submission form and uploading a PDF copy of the sleeve. This service...

BBFC Tariff Concession For Identical Video Versions of Theatrical Releases


The BBFC is committed to providing a cost-effective and efficient classification service to its customers. To that end, we are pleased to announce a concession in our tariff to identical Video feature versions of classified Theatrical feature works which were given a certificate on or after 1st...

BBFC access during the Crossrail work


With the forthcoming Crossrail Project* making headway and disruption to Soho Square expected, we would like to inform all of our customers and suppliers that deliveries to 3 Soho Square will be possible throughout this extended period. Crossrail have assured us that access to our property will be...

BBFC Reduces Online Video Submission Form Required Information


The BBFC is always looking to make its submission process easier for customers. To that end, and in light of recent feedback from the BVA and its members, we will be reducing the amount of information required on the Video online submission form by 30%.

Fee Reduction on Content-Identical 2D Versions of Classified 3D Theatrical Trailers and Advertisements


Following a proposal from the FDA and its members, I am pleased to announce a reduction in the cost of classifying content-identical 2D versions of 3D theatrical trailers and advertisements (including DCP and IMAX). This follows on from our similar initiative in December 2010 for theatrical...

Introducing New Enhanced BBFC Extranet Facility


The BBFC is always looking for ways to improve its customer service. To this end, I am very pleased to announce that on Monday, 6 June, we will be launching a range of enhancements to our extranet facility.The primary improvements are: