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Customer news

Recent customer service announcements are listed here.  

If you have any questions please contact the Customer Helpline at or on 020 7440 0299.


Update to BBFC major service improvements


The Board recently contacted its customers with details of various major service improvements, which were brought in alongside the newly designed DVD submission form for video features and trailers. In order to ensure that your work is being processed as you intend, the Board will place a...

New flexibility regarding previously classified video works


Following fresh legal advice and consultation with the Department for Culture, Media and Sport, the BBFC is happy to be able to introduce new flexibility with regard to previously classified video works. In the past, any new video submission which was identical to a previously classified video...

BBFC Major service Improvements


The BBFC is pleased to announce four major improvements to our service: acceptance of submissions on Blu-ray; customer selection of elements to be classified; classification of all works created by seamless branching; and improved extranet and website title displays. These improvements have...