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Customer news

Recent customer service announcements are listed here.  

If you have any questions please contact the Customer Helpline at or on 020 7440 0299.


Introducing New Enhanced BBFC Extranet Facility


The BBFC is always looking for ways to improve its customer service. To this end, I am very pleased to announce that on Monday, 6 June, we will be launching a range of enhancements to our extranet facility.The primary improvements are:

BBFC paper submission forms being replaced by online submission process from 1 July 2011


Further to our emails of June 2010 and January 2011, we would like to remind you that from 1 July 2011 we will be discontinuing paper submission forms for video works. This means that, for all DVD/Blu-ray submissions under the Video Recordings Act 1984, we will require you to submit using the...

BBFC Announces Fee Reduction on Content-Identical 2D Versions of Classified 3D Theatrical Features


Following a proposal from the FDA and its members, I am pleased to announce a reduction in the cost of classifying content-identical versions of 3D theatrical features (whether DCP or IMAX). From Tuesday 4 January 2011, subject to the film distributor receiving classification for the 3D DCP or 3D...

BBFC Announces Fee Reduction on '2D' & '3D Anaglyphic' Video Works


Following a proposal from the BVA and its members, I am pleased to announce a reduction in the cost of classifying content identical 2D or 3D anaglyphic* versions of 3D stereoscopic works.

Introducing As Live


If you are planning to distribute recordings of live events, you should be aware of the attached new certification process which has been worked up by the Local Authorities Coordinators of Regulatory Services (LACORS), the BBFC and the Cinema Exhibitors’ Association in cooperation with providers...

BBFC Introducing Online Submission forms


In continuing our drive to reduce turnaround times and provide the industry with the best possible service; I am pleased to announce the BBFC is launching on-line submission forms.

BBFC Introducing Pre-booking Express Service - 24 Hour Turnaround


I am pleased to announce a new service to our video customers. Pre-Booking Express (PBE) is a fast-track classification system for video submissions which goes live on Tuesday 4 May 2010. It enables you to get a category decision within 24 hours of delivering the submission to us.

BBFC new, improved consumer advice process


I am writing to you with news of an improved service for the issuing of BBFC consumer advice (CA). As I'm sure you are aware, the BBFC provides CA for every theatrical feature, video feature and video game which receives a classification.

Update: Submission of theatrical works


I am emailing you with clarification as to how best to submit works to us for a theatrical certificate. We are anxious to help you avoid unnecessary delays to the processing of your work or incurring cancellation fees for submissions that fail to turn up on time. Our website contains...

Seamless branching update


In light of experience over the past months, we have reviewed the requirements relating to the submission of works containing the facility for 'seamless branching' and have concluded that a slight relaxation is possible..